Last updated: January 2025
Twist Consultancy Limited ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The data controller responsible for your personal data is:
Twist Consultancy Limited
Company Registration No. 10236210
Registered Office: 52 Woodgate Road, Wootton, Northampton, NN4 6ET
Email: enquiries@twistconsultancy.co.uk
Phone: +44 (0)7563 130874
We may collect and process the following personal data:
Contact Information: Name, email address, phone number, and any other information you provide when you contact us or subscribe to our newsletter.
Usage Data: Information about how you use our website, collected through cookies and analytics tools (see Section 7).
We use your personal data for the following purposes:
To respond to your enquiries and provide information about our services
To send you our newsletter and marketing communications (where you have consented)
To improve our website and services through analytics
To comply with legal obligations
We process your personal data based on the following legal grounds:
Consent: When you subscribe to our newsletter or submit a contact form, you provide explicit consent for us to process your data.
Legitimate Interests: To improve our website and services, and to respond to enquiries.
Legal Obligation: To comply with applicable laws and regulations.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:
Newsletter subscriptions: Until you unsubscribe or request deletion
Contact enquiries: Up to 3 years after your last interaction with us
Analytics data: Up to 26 months (as per Google Analytics default settings)
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
We use Google Analytics to collect information about how visitors use our website. This helps us understand which pages are most popular, how long visitors spend on the site, and other statistical information. Google Analytics uses cookies to collect this data.
The information collected is anonymous and includes: pages visited, time spent on pages, browser type, device type, and general location (country/city level).
For more information about how Google uses data, please visit: Google Privacy Policy
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:
Service Providers: We use Google Analytics to analyze website usage. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure servers and encrypted data transmission (SSL/TLS)
Regular security assessments and updates
Restricted access to personal data on a need-to-know basis
Under UK GDPR, you have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you.
You can ask us to correct any inaccurate or incomplete personal data.
You can request that we delete your personal data in certain circumstances.
You can ask us to limit how we use your personal data.
You can request to receive your personal data in a structured, commonly used format.
You can object to our processing of your personal data for direct marketing purposes.
Where we rely on consent, you can withdraw it at any time (e.g., unsubscribe from our newsletter).
To exercise any of these rights, please contact us at enquiries@twistconsultancy.co.uk or call +44 (0)7563 130874. We will respond to your request within one month.
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Some of our service providers (such as Google Analytics) may process your data outside the UK. When this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws, including:
Standard contractual clauses approved by the UK authorities
Ensuring providers are compliant with recognized international data protection frameworks
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Phone
+44 (0)7563 130874
Address
52 Woodgate Road, Wootton, Northampton, NN4 6ET